Generator Guru's Newsletter

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Generator Guru's Newsletter



Parts Sales:

To purchase parts please order via our website. We hold over 400,000 parts in stock that can be purchased online. Buy now!

All parts listed on the website are in stock unless otherwise indicated on the product page. Purchasing via the website will ensure your parts are dispatched from your closest depot with stock, and prevents errors in addresses and delivery service requests.


Engineering Support:

We can assist you in troubleshooting problems, and advise you on repairing the Generator! Submit a support ticket with your questions to our Engineers by emailing us on

Please include the following in your email:

  • Make & Model of the Generator
  • Any Numbers or codes written on the Generator/Engine/Part
  • Your request (advice required)
  • Pictures of the Generator and Part if possible


Generator / Part Identification:

If you do not know the Make and Model of your Generator or the name of the Part you need, we do provide an identification service. Please contact us for any of these services free of charge to our email Please include the following:

  • Pictures of the Generator (front and back)
  • Pictures of the Part required
  • Any Numbers or codes written on the Generator/Engine/Part
  • Your request (advice required/identification/part searching for)


Customer Services:

If you have any questions or complaints with an order we want to hear from you! Please email us on and include in your email: 

  • Your order number
  • Your name
  • Details of the issue
  • (Pictures can be added to email)


 Call Us:

Alternatively, you can call us for either sales or advice:

Toll Free 1-855-600-4765

Mon to Fri 3am to 8pm EST / 1am to 5pm PST. Message service out of hours.

(Sorry, English speaking only at this time. Please email us for other languages. We apologize for any inconvenience.)